ptwin's Privacy Policy

ptwin is an online gaming platform operated for players in Bangladesh. We treat our users' privacy as our highest priority. The purpose of this privacy policy is to clearly inform you about what information ptwin collects, why it is collected, how that information is used, and what your rights are.

It is our responsibility to keep secure the information you provide while using our platform. We use modern SSL encryption technology and do not transfer your data to third parties without authorization.

This policy applies to ptwin's main website and all associated services. If you have any questions, please contact us at [email protected].

ptwin may collect the following types of information for various purposes:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services:

• Full name and date of birth
• Email address and mobile number
• Banking and payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (national ID card or passport details)
• Gaming preferences and personal settings

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Time and date of your visit to the site
• Pages visited and the link you came from
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Details of your financial transactions, deposit and withdrawal history, and records of gaming activity are stored in our system.

ptwin uses the information collected for the following purposes:

3.1 Providing & Operating Services

• Creating and managing your account
• Processing deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳800)
• Ensuring bonuses and rewards are delivered
• Managing the VIP program
• Providing customer support

3.2 Safety & Security

• Preventing fraud and unauthorized activity
• Verifying identity and keeping accounts secure
• Ensuring cybersecurity
• Ensuring responsible gaming and setting limits where necessary

3.3 Communication & Improvement

• Sending important updates and notifications
• Analyzing usage patterns to improve your experience
• Identifying and resolving technical issues
• Developing new features and services

ptwin takes industry-standard security measures to keep your information secure. We use:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Secure Data Centers: Your information is stored in a secure and controlled environment.
• Access Controls: Only authorized staff have access to your information.
• Regular Security Reviews: Our systems undergo regular security audits.

4.1 Data Retention Period

Your information is retained for as long as necessary. Even after an account is closed, certain information may be kept for a period of time to meet legal obligations and for dispute resolution purposes.

ptwin does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following cases:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfers to complete transactions. These organizations follow their own privacy policies.

5.2 Technology Service Providers

Trusted providers managing game suppliers, cloud services, and technology infrastructure may have limited access to information. They may only use this information in accordance with the terms of their agreement.

5.3 Legal Obligations

Information may be provided to relevant authorities in response to court orders, government directives, or legal requirements. In such cases, only the minimum necessary information is shared.

5.4 Business Transfers

In the event of a future business merger or acquisition, user information may be transferred, but the protections of this privacy policy will remain in effect.

ptwin uses cookies and similar technologies to ensure an improved browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality. They maintain login sessions and security.
• Functionality Cookies: Remember your preferred settings and language.
• Analytics Cookies: Analyze user behavior to improve the quality of our service.

6.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

As a user of the ptwin platform, you have the following rights:

7.1 Right to Access Your Information

You may request to view the information we hold about you at any time. Send a request to [email protected] and we will respond within a reasonable time.

7.2 Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Request Deletion of Your Information

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may need to be retained.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving marketing messages or notifications at any time. Contact our support team to do so.

7.5 Right to Data Portability

In certain circumstances, you may request a copy of your data. This information will be provided in a common, readable format.

ptwin is a platform operated for users aged 21 and above only. We do not intentionally collect any information from minors.

If it comes to our attention that a minor has created an account, that account will be closed and the associated information deleted. Parents or guardians should monitor their children's online activity.

To provide our services, your information may be processed on servers located in various countries. In such cases, we ensure that:

• Transferred information is protected through adequate security measures.
• Third-party service providers follow standards consistent with this privacy policy.
• International-standard data protection agreements remain in effect.

ptwin reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Publish the new policy on the website along with the date of the update.
• Notify registered users via email.
• Display a notification on the platform.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. It is therefore advisable to review this page regularly.

In certain circumstances, the ptwin platform may contain references to third-party websites. ptwin is not responsible for the privacy practices or content of such external sites. We recommend reading the privacy policy of any third-party website before visiting it.

ptwin may analyze users' gaming activity data to ensure responsible gaming. This includes:

• Identifying unusual gaming behavior.
• Activating self-exclusion and limit-setting features.
• Providing support when problematic behavior is identified.

This analysis is done solely for user protection and is never used for commercial purposes. To learn more about responsible gaming, visit our Responsible Gaming page.